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RIGHTS AND RESPONSIBILITIES OF THE INDIVIDUAL SERVED

You have the right:

  • Be treated with respect, no matter:
    • how old you are
    • where your family comes from
    • what colour your skin is
    • what religion you practice
    • whether you are male or female
    • who you choose to love
    • whether you have a disability or not
  • Be free from being:
    • abused or neglected
    • taken advantage of by another person (exploited)
    • attacked for what you believe, say, or do
    • teased, called names, or hurt in other ways
  • Get services that will help make your life better.
  • Be given enough information to decide:
    • whether or not you want a service
    • how the service will be provided, and
    • who will provide the service (this is called "informed consent")
  • Have the information you need when you need it to make decisions about things that affect you.
  • Decide what information you want to share (this is called "privacy").
  • Decide whether information about you can be told to someone else (this is called "confidentiality").
  • Have services explained to you in a way that you can understand.
  • Be shown the place where you will receive services so that you will be safe and comfortable.
  • Be told about other services that could help you get what you need.
  • Receive services that are sensitive to your needs, your beliefs, and other things that are important to you.
  • Be included in all meetings with Phoenix staff about services for you and/or your family.
  • Complain about a service without worrying about it being taken away.
  • Decide to stop using a service.
  • Say what you think about a service when it ends (this is called "evaluation").
  • Have someone look into and fix the problem, if you feel your rights are not being respected.
  • Get a lawyer if you need one.
  • Decide whether or not to be involved in a research project.
  • Make sure that Phoenix staff follow the rules for research, if you are involved in a research project.