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RIGHTS AND RESPONSIBILITIES OF THE INDIVIDUAL SERVED
You have the right:
- To freedom from abuse, exploitation, retaliation, humiliation and neglect.
- To be treated with dignity and respect without discrimination based on ethnic background, religion, colour, age, sexual orientation or mental/physical ability.
- To services that help you to improve quality of life.
- To services that are sensitive to your needs and considerate of culture, religion, sexual orientation and other circumstances.
- To be involved in creating a care plan that your Phoenix staff will use to help you and/or your family.
- To evaluate the services provided.
- To confidentiality.
- To timely access to information in your file in accordance with the Freedom of Information and Protection of Privacy Act.
- To be orientated to the services and facilities that Phoenix has.
- To express concerns about the service without worrying about services being taken away.
- To refuse to accept service.