|Rights of persons served|
|Community Living Services|
|Board of Directors|
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RIGHTS AND RESPONSIBILITIES OF THE INDIVIDUAL SERVED
You have the right:
- Be treated with respect, no matter:
- how old you are
- where your family comes from
- what colour your skin is
- what religion you practice
- whether you are male or female
- who you choose to love
- whether you have a disability or not
- Be free from being:
- abused or neglected
- taken advantage of by another person (exploited)
- attacked for what you believe, say, or do
- teased, called names, or hurt in other ways
- Get services that will help make your life better.
- Be given enough information to decide:
- whether or not you want a service
- how the service will be provided, and
- who will provide the service (this is called "informed consent")
- Have the information you need when you need it to make decisions about things that affect you.
- Decide what information you want to share (this is called "privacy").
- Decide whether information about you can be told to someone else (this is called "confidentiality").
- Have services explained to you in a way that you can understand.
- Be shown the place where you will receive services so that you will be safe and comfortable.
- Be told about other services that could help you get what you need.
- Receive services that are sensitive to your needs, your beliefs, and other things that are important to you.
- Be included in all meetings with Phoenix staff about services for you and/or your family.
- Complain about a service without worrying about it being taken away.
- Decide to stop using a service.
- Say what you think about a service when it ends (this is called "evaluation").
- Have someone look into and fix the problem, if you feel your rights are not being respected.
- Get a lawyer if you need one.
- Decide whether or not to be involved in a research project.
- Make sure that Phoenix staff follow the rules for research, if you are involved in a research project.